SWF realizes that contact with the customer is as important once an order is placed, as it was during the initial sales and quoting process. To ensure that SWF maintains this "close to the customer" focus, project managers, product managers and sales managers are available to answer any questions you have once you have placed an order with SWF.

Sales

Regional Sales Managers
Key Account Managers
Product Specialists

Product Management

Craig Friesen
1949 E. Manning Ave.
Reedley, CA 93654
(559) 638-8484
(800) 344-8951 USA Toll Free
(559) 638-7478 FAX
cfriesen@swfcompanies.com

 

  


Frequently Asked Questions

Who does the customer contact for proposal/quote status?
Your first attempt should always be to your respective SWF sales manager. If you are unable to reach them, please feel free to contact your corresponding product manager (listed to the left).

Where are questions directed once an order is placed and equipment goes into the production stages?
Each machine order is assigned to a dedicated project team and that team follows the order through completion and shipping. Your designated contact is specified in the "customer acknowledgement letter" which is sent out once a purchase order is received by SWF.

For our cartoning machinery, please continue to work with and through your respective sales manager. They will continue to support the project, once the order is placed.

Where do I send product samples and case/tray/carton blanks for engineering and testing purposes?
This information is also covered in the "customer acknowledgement letter" and these items should be directed to your designated Project/Sales Manager.

• All case, tray and bliss forming, erecting, sealing, cartoning and packing blanks and product samples should be sent to:

SWF Companies
Attn: Project Manager
1949 E. Manning Avenue
Reedley, CA 93654
(559) 638-8484
(559) 638-7478 FAX

What about machine installations, parts and other technical service issues?
Typically, these items are covered during the proposal/quotation process and any questions surrounding these issues can be directed towards your Project Manager. Additional information surrounding parts/service issues can be directed to our Global Technical Support Group (GTS) group.